Privacy Policy

1. Overview

At Eats of India (a brand owned and operated by Radhe Gopal Traders), we value your trust and are committed to safeguarding your privacy. This Privacy Policy outlines what information we collect when you visit our website (eatsofindia.com), interact with our customer support, or place an order via our online checkout or WhatsApp concierge, and how we protect and utilize that data.

2. Information We Collect

We only collect the information necessary to fulfill your orders and enhance your browsing experience:

• Personal Contact & Delivery Details: Your full name, shipping and billing address, email address, mobile phone number, and pin code provided during checkout or through WhatsApp communications.
• Transaction Data: Order reference ID, products purchased, order amount, date, and payment status confirmation received from our payment gateway partners.
• Device & Usage Information: Anonymized data including your IP address, browser type, operating system, and pages visited to optimize website speed and mobile responsiveness.

4. How We Use Your Information

We use your personal data strictly for legitimate operational purposes:

• To pack, dispatch, and deliver your spice canisters directly to your doorstep.
• To provide order tracking updates, dispatch notices, and delivery confirmations via SMS, WhatsApp, and email.
• To process customer support requests, replacement claims, and refund settlements.
• To prevent fraudulent orders and maintain platform security.
• To share optional healthy recipes, parent nutrition tips, and seasonal offers (only if you subscribe to our newsletter, which you may opt out of at any time).

5. Third-Party Sharing & Disclosures

We do not sell, rent, or trade your personal information to third parties for advertising. We only share minimal necessary details with trusted service providers:

• Logistics & Courier Partners: Name, shipping address, and phone number are shared with couriers (e.g., Delhivery, Blue Dart, DTDC, India Post) solely for dispatching and delivering your parcels.
• Payment Gateway Partners: Order total and transaction tokens are shared with payment aggregators (Cashfree Payments) to authenticate and verify authorized payments.
• Legal Compliance: We may disclose information if required to do so by applicable Indian law, court order, or governmental authorities.

6. Cookies & Local Storage

Our website uses small technical cookies and browser local storage to preserve your shopping cart items, remember your preferences, and analyze anonymized traffic. You can configure your browser to reject cookies, though certain shopping cart features may not function optimally.

7. Your Rights & Data Retention

You have the right to review, update, or request the deletion of your personal contact records from our active systems. We retain order records solely for statutory accounting, tax, and regulatory compliance under Indian law. To request data modification or deletion, please email our privacy team at eatsofindia2025@gmail.com.