Refund & Cancellation Policy

1. Order Cancellation Policy

You can cancel your order free of charge before it is packed and dispatched from our blending facility:

• Cancellation Window: Orders are typically processed and dispatched within 12 to 24 hours. To cancel, please message our support desk immediately on WhatsApp at +91 70499 62992 or email eatsofindia2025@gmail.com with your Order Reference ID.
• Post-Dispatch: Once a parcel is handed over to our courier partner and an AWB tracking number is generated, the shipment cannot be cancelled in transit.
• Cancellation Refund: For eligible cancelled prepaid orders, 100% of the order value will be refunded to your original payment method within 5 to 7 working days.

2. Damaged, Defective or Incorrect Items

We will gladly provide a free replacement or full refund under the following circumstances:

• The outer package or inner canister was severely damaged or cracked during transit.
• The tamper-evident freshness seal arrived broken or compromised.
• You received a different product from the one you ordered.
• The product has passed its labeled expiry date upon arrival.

3. Refund Method & Settlement Timelines

Once a refund is approved by our quality control desk, it will be credited as follows:

4. Non-Refundable Situations

• Claims submitted after the 72-hour delivery window.
• Canisters that have been unsealed and used, without any manufacturing defect.
• Incorrect delivery address or contact number provided by the customer resulting in failed delivery after multiple courier attempts.
• Subjective preference regarding taste, aroma intensity, or spiciness (as our products use 100% natural, unadulterated spices).